Shipping policy
Last updated: September 2026
How can we help?
We want shipping to feel simple.
You’ll find information here about delivery, shipping costs, duties and taxes, address changes, and what to do if something doesn’t go as expected.
If you’re ever unsure, just get in touch.
1. Where do we ship?
Olares currently ships to a range of countries and regions.
Free standard shipping
Free standard shipping is available to:
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United States
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European Union
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United Kingdom
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Canada
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Japan
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South Korea
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Hong Kong SAR
Some remote locations or special addresses may not be eligible for standard delivery.
Other destinations
We also ship to selected additional countries and regions.
Available shipping options and any applicable charges will be shown on the product page or at checkout.
If your destination isn’t listed, contact us at:
We’ll be happy to check.
2. When will my order ship?
In-stock orders are generally shipped within 2 business days.
Once your order is on the way, we’ll send you tracking details.
For pre-orders or temporarily out-of-stock products, the expected shipping date will be shown on the product page or during checkout.
3. When will it arrive?
Estimated transit times after dispatch are:
| Region | Estimated transit time |
| United States / Canada | 3–7 business days |
| European Union | 2–5 business days |
| United Kingdom | 3–7 business days |
| Japan / South Korea / Hong Kong SAR | 3–7 business days |
| Other supported destinations | 7–12 business days |
Delivery times may occasionally be affected by customs, weather, public holidays, carrier delays, or remote-area delivery.
If tracking hasn’t updated for a while, contact us and we’ll help check what’s happening.
4. Shipping costs, duties, and taxes
We want you to know what you’ll pay before you place your order.
For destinations where duties and taxes are included, they will be included in the order price or shipping charge.
In most cases, there will be no additional import charges when your order arrives.
For destinations where duties and taxes are not included, this will be shown at checkout. Local VAT, import duties, customs fees, or other charges may still apply.
The shipping and tax information shown at checkout applies to your order.
5. Need to change your address?
Contact us as soon as possible:
If your order hasn’t shipped yet, we can usually help.
If it’s already on the way, we’ll check whether the carrier can still update the address or arrange another delivery option.
Additional carrier charges may apply in some cases.
6. Signature on delivery
Some Olares orders may require a signature at delivery.
This helps make sure high-value hardware reaches you safely.
If a signature is required, you’ll usually see this in your tracking information.
7. What if there’s a problem with my shipment?
If your package arrives damaged, something is missing, tracking looks unusual, or your order shows as delivered but can’t be found, contact us.
If possible, keep the outer carton, shipping label, and any relevant photos or videos.
If tracking shows delivered but the package isn’t there, it may also help to check:
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around the delivery area;
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with household members;
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with reception or building staff;
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any delivery photo or carrier notice.
Still can’t find it? Let us know and we’ll help with the next step.
8. What if delivery can’t be completed?
If something goes wrong during delivery, contact us.
We’ll help work out the next step.
If the issue was caused by Olares or the carrier, we’ll take care of it with you.
If a shipment is returned because of incorrect recipient information, incomplete customs clearance, refused delivery, or another reason not caused by Olares, reasonable costs actually incurred may be deducted from any applicable refund where permitted by law.
We’ll explain the situation before taking any further action.
9. Returns, refunds, and warranty
For product returns, please see our Return & Refund Policy.
If your device was damaged in transit or arrived unable to work as expected, contact us and we’ll help.
For hardware issues that arise during use, please see our Warranty Policy.
10. Contact us
Have a shipping question? Just get in touch.
Olares Customer Support hi@olares.com Monday–Friday
We typically respond within 1–2 business days.
From order to delivery, we want the experience to feel simple.
And if something goes wrong along the way, tell us. We’ll help sort it out.